Friday, August 3, 2012

Franchise Compliance Complaints

There are several sites that have received complaints about Franchise Compliance.
  1. The Better Business Bureau - There are 12 closed complaints filed with the BBB in 2011. This may be because the BBB refuses to become involved in business to business transactions (they only handle consumer complaints). The mystery shopper is an independent contractor and not considered a consumer.

    On their site they state:

    The BBB has received numerous complaints from consumers who allege that they did mystery shopping work for this company and were not paid for the shopping they did (most customers had carpet cleaning performed) or the shopping itself.
     
  2. Rip Off Report - There are 16 complaints from shoppers at Rip Off Report in 2012. There are also complaints for Chem-Dry and Harris Research.
  3. Volition - Volition has a forum for mystery shoppers to share their experiences about the companies they work for. There is a thread about Franchise Compliance that is 17 pages long, dating back to 2003. On the very first page there is mention that they are slow to pay.
  4. Mystery Shop Forum - This is another forum for shoppers with literally 10+ threads on Franchise Compliance alone.
  5. ReviewTalk - This site has two complaints this year. 
I recommend complaining to as many sites as possible. When a shopper does a search for this company, they need to be forewarned. Let me know if there are other sites that we can complain to.

1 comment:

  1. I appreciate all of the information that you have shared. Thank you for the hard work!
    The key to owning and operating a thriving franchise is to ensure that more of your franchisees utilize your business plan.

    - franchise consulting

    ReplyDelete